Digitalisation enabling New Zealand Public Trust to profitably scale

Public Trust is a Crown Entity whose independence is guaranteed under the Public Trust Act 2001. Their Māori name, Te Tari Tiaki Iwi, translates as ‘the organisation that takes care of people’.

Public Trust was established in 1873 to provide independent and reliable trustee services. Today they have over 300 employees operating from 24 customer centres and a number of part-time and appointment only sites across New Zealand.

Improving customer experience Public Trust introduced Quantios which allows interoperability with Microsoft applications and offers them the ability to engage with customers through digital channels offering a seamless customer experience.
Supporting the vision Public Trust are a trusted provider for many clients in their region and by partnering with Quantios they were able to deliver on this vision by enabling the latest technology supporting both clients and employees.
"Quantios has transformed the digital engagement we have with clients, creating a seamless multi-channel experience. "

Improvement in compliance reporting timing


Management of client data


months to see full ROI

Quantios has given Public Trust the ability not just to continue their day-to-day operations but to expand. 

They now have the ability to take on more tasks and more activities because they are utilising the key features of the platform including "on-demand" client facing reporting, which is helping to improve the overall customer experience.


Read the full case study to find out why Public Trust chose Quantios.